@El_Defensor wrote:
All (5) email addresses working fine - via third-party app. One address not working at all via VM website.
I am not sure if you looking for any help from forum members with that issue but I'll try anyway.
So exactly what error message are you getting when you try to sign in to webmail with the problem email address?
The situation where you can access an email account via an email app or client but cannot access it via webmail is often a sign that VM are in the process of closing down the email account because it is not linked to your current VM Broadband account. Was that email account originally created in conjunction with a previous broadband account? Perhaps you moved house or left VM for a time and then rejoined?
To check whether that email address is linked to your current VM Broadband account, sign into your "My Virgin Media" account using your Primary email address from here https://my.virginmedia.com/home/signIn
Once you've signed in you'll need to click on "Account settings" then "Account details" and see if that problem email address is listed under the "Manage Accounts" tab.
Coenoby
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media.
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