What in VM email has changed recently?

[RickC99]

Something has changed recently.

My connection to VM email is now 'timed out' regularly and I have to 'reload'. What's that all about? Whilst it's 'timed out' I get no notification of new mail.

The UI is subtly different. For example, text input boxes now have a red band around them to help identify which box is current. I'm not against this but prior warning would have been appreciated.

Spam has snowballed to many posts every day, only some of which are being caught and re-directed to 'Spam' folder.

What's going on? Is anyone else experiencing this? I can't surely be the only lucky one?

[用心棒]

For the former issue check ⚙ > Security > Automatic sign out to confirm it is set for a sufficient period.

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[RickC99]

Many thanks for your reply.

I wish it was that simple...

The 'Automatic sign out' setting is set to 'disable'... but this setting is being ignored.

[用心棒]

Does the issue occur when using your browser's Incognito / Private mode? No, then clearing your browser's data cache of Virgin Media data may resolve issue when using browser's default mode.

[Ilyas_Y]

Hi RickC99, thanks for reaching out to us.

Sorry to see the issues you're facing with your email.

May I ask if you've tried the above and if it has worked? Let us know.

Kind regards.

[RickC99]

Hi Ilyas_Y,

Many thanks for the reply.

I've cleared Firefox's cache and will let you know. I saw the suggestion about 'Private/Incognito mode' but had no idea how to invoke that at first. However, I've now worked out how to run another Firefox instance in 'Private mode' so will use that 'Private' instance solely for VM Email and see how that goes for the next ~24 hours.

Regards,

[RickC99]

Hmmm... 5 more spam emails since I opened a new instance of Firefox in 'Private' mode.

[Graham_A]

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@RickC99 wrote:

Hmmm... 5 more spam emails since I opened a new instance of Firefox in 'Private' mode.

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Using Private mode just bypasses the browser cache and cookies. Using it will have no effect on spam emails.

Once your email address gets onto a spammers list there is very little that you can do to stop it.  Never try to unsubscribe from a spam email as this will just confirm that the email address is active and increase its resale value on the spammers black market.

[RickC99]

I've just noticed that Virgin Email in Private instance of Firefox has timed out:

I don't know why Virgin Email was recently changed... but it certainly hasn't been for the better.

[RickC99]

I'm aware of that. The thing is... I wasn't getting ANY spam emails until the recent change to Virgin Email. Now it's like there's no filters in place at all... some spam is flagged correctly, others are not flagged at all. It's a big change... and not one that I have made.