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AdrianBell
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Webmail down again!

This is constantly happening, why?

 

Update: I've got in after 5 attempts but my folders are missing.  This has happened before.

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Message 2 of 13
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Re: Webmail down again!

Hi AdrianBell,

 

Thanks for your post.

 

Are you trying to access your web mail account through our website or through a third party application?

 

It could be worth looking at our service status checker here to see if we have any outages at the moment. 

 

David_Bn

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Re: Webmail down again!

I'm sorry David but the title gives it away

Webmail down again!

Sometimes you gotta use your head instead of kicking the can down the road.

@AdrianBell which browser are you using - if Chrome can you try opening an Incognito Window and logging into Webmail using this?

To open an Incognito Window left click on the 3 dots to bring up the menu and select New Incognito Window.

Tim

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AdrianBell
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Re: Webmail down again!

Firefox ESR 52.9.0 (32-bit).  Using a private window doesn't help.  Neither does using Vivaldi (Chrome engine).  I just get a "connection timed out" page with a "reload" link.

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Re: Webmail down again!

What url are you using?

I'm using http://mail.virginmedia.com and it's working for me.

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AdrianBell
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Message 7 of 13
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Re: Webmail down again!

Can you run a tracert to mail2.virginmedia.com

Tim

Edit also do one to identity.virginmedia.com (I have reasons for asking for both)

Here's what I get

C:\Users\timdu>tracert mail2.virginmedia.com

Tracing route to mail2.virginmedia.com [62.254.26.249]
over a maximum of 30 hops:

  1     2 ms     1 ms     1 ms  192.168.0.1
  2     *        *        *     Request timed out.
  3    11 ms    11 ms    12 ms  perr-core-2a-xe-706-0.network.virginmedia.net [62.255.32.237]
  4     *        *        *     Request timed out.
  5    17 ms    17 ms    15 ms  know-dclcore-1b-port-channel1.network.virginmedia.net [62.254.85.22]
  6    14 ms    22 ms    14 ms  know-dcore-1b-pc10.network.virginmedia.net [62.252.189.174]
  7    13 ms    15 ms    21 ms  mail2.virginmedia.com [62.254.26.249]

Trace complete.
C:\Users\timdu>tracert identity.virginmedia.com

Tracing route to identity.wip.virginmedia.com [213.105.9.31]
over a maximum of 30 hops:

  1     2 ms     2 ms     2 ms  192.168.0.1
  2     *        *        *     Request timed out.
  3    11 ms    19 ms     9 ms  perr-core-2a-xe-706-0.network.virginmedia.net [62.255.32.237]
  4     *        *        *     Request timed out.
  5    16 ms    16 ms    14 ms  know-dclcore-1b-port-channel1.network.virginmedia.net [62.254.85.22]
  6    14 ms    15 ms    16 ms  31.9-105-213.static.virginmediabusiness.co.uk [213.105.9.31]

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AdrianBell
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Message 8 of 13
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Re: Webmail down again!

Can't get into webmail again, just times out.

Edit: Got in after 10 mins of retrying.

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Message 9 of 13
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Re: Webmail down again!

Sorry to hear this is ongoing for you AdrianBell. Have you been able to try running a tracert to mail2.virginmedia.com as advised by @ravenstar68 above?

 

Tom_F

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AdrianBell
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Message 10 of 13
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Re: Webmail down again!

I've done tracerts as below.  I got into webmail after (as usual) a few tries, however "My Folders" are were inaccessible for ages.

 

Microsoft Windows [Version 6.1.7600]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\Adrian Bell>tracert mail2.virginmedia.com

Tracing route to mail2.virginmedia.com [62.254.26.249]
over a maximum of 30 hops:

1 5 ms 2 ms 4 ms routerlogin.net [192.168.0.1]
2 * * * Request timed out.
3 11 ms 10 ms 11 ms midd-core-2a-xe-123-0.network.virginmedia.net [6
2.254.65.41]
4 * * * Request timed out.
5 29 ms 23 ms 19 ms know-dclcore-1a-port-channel1.network.virginmedi
a.net [62.254.85.18]
6 19 ms 19 ms 20 ms know-dcore-1a-pc10.network.virginmedia.net [62.2
52.189.166]
7 18 ms 24 ms 20 ms mail2.virginmedia.com [62.254.26.249]

Trace complete.

Microsoft Windows [Version 6.1.7600]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\Adrian Bell>tracert identity.virginmedia.com

Tracing route to identity.wip.virginmedia.com [213.106.113.11]
over a maximum of 30 hops:

1 4 ms 1 ms 2 ms routerlogin.net [192.168.0.1]
2 * * * Request timed out.
3 11 ms 10 ms 10 ms midd-core-2a-xe-123-0.network.virginmedia.net [6
2.254.65.41]
4 * * * Request timed out.
5 * * * Request timed out.
6 * * * Request timed out.
7 24 ms 22 ms 30 ms lang-dclcore-1a-port-channel1.network.virginmedi
a.net [62.254.85.2]
8 30 ms 23 ms 24 ms cpc17-ipsw1-2-0-cust10.7-4.cable.virginm.net [21
3.106.113.11]

Trace complete.

C:\Users\Adrian Bell>

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