Menu
Reply
  • 28
  • 0
  • 2
AdrianBell
Tuning in
305 Views
Message 1 of 9
Flag for a moderator

Webmail down again!

This is constantly happening, why?

 

Update: I've got in after 5 attempts but my folders are missing.  This has happened before.

0 Kudos
Reply
  • 408
  • 14
  • 21
Forum Team
Forum Team
267 Views
Message 2 of 9
Flag for a moderator

Re: Webmail down again!

Hi AdrianBell,

 

Thanks for your post.

 

Are you trying to access your web mail account through our website or through a third party application?

 

It could be worth looking at our service status checker here to see if we have any outages at the moment. 

 

David_Bn

0 Kudos
Reply
Highlighted
  • 16.77K
  • 922
  • 6.59K
Superuser
Superuser
248 Views
Message 3 of 9
Flag for a moderator

Re: Webmail down again!

I'm sorry David but the title gives it away

Webmail down again!

Sometimes you gotta use your head instead of kicking the can down the road.

@AdrianBell which browser are you using - if Chrome can you try opening an Incognito Window and logging into Webmail using this?

To open an Incognito Window left click on the 3 dots to bring up the menu and select New Incognito Window.

Tim

________________________________________


Only use Helpful answer if your problems been solved.

  • 28
  • 0
  • 2
AdrianBell
Tuning in
207 Views
Message 4 of 9
Flag for a moderator

Re: Webmail down again!

Firefox ESR 52.9.0 (32-bit).  Using a private window doesn't help.  Neither does using Vivaldi (Chrome engine).  I just get a "connection timed out" page with a "reload" link.

0 Kudos
Reply
  • 16.77K
  • 922
  • 6.59K
Superuser
Superuser
204 Views
Message 5 of 9
Flag for a moderator

Re: Webmail down again!

What url are you using?

I'm using http://mail.virginmedia.com and it's working for me.

Tim

________________________________________


Only use Helpful answer if your problems been solved.

0 Kudos
Reply
  • 28
  • 0
  • 2
AdrianBell
Tuning in
180 Views
Message 6 of 9
Flag for a moderator
  • 16.77K
  • 922
  • 6.59K
Superuser
Superuser
172 Views
Message 7 of 9
Flag for a moderator

Re: Webmail down again!

Can you run a tracert to mail2.virginmedia.com

Tim

Edit also do one to identity.virginmedia.com (I have reasons for asking for both)

Here's what I get

C:\Users\timdu>tracert mail2.virginmedia.com

Tracing route to mail2.virginmedia.com [62.254.26.249]
over a maximum of 30 hops:

  1     2 ms     1 ms     1 ms  192.168.0.1
  2     *        *        *     Request timed out.
  3    11 ms    11 ms    12 ms  perr-core-2a-xe-706-0.network.virginmedia.net [62.255.32.237]
  4     *        *        *     Request timed out.
  5    17 ms    17 ms    15 ms  know-dclcore-1b-port-channel1.network.virginmedia.net [62.254.85.22]
  6    14 ms    22 ms    14 ms  know-dcore-1b-pc10.network.virginmedia.net [62.252.189.174]
  7    13 ms    15 ms    21 ms  mail2.virginmedia.com [62.254.26.249]

Trace complete.
C:\Users\timdu>tracert identity.virginmedia.com

Tracing route to identity.wip.virginmedia.com [213.105.9.31]
over a maximum of 30 hops:

  1     2 ms     2 ms     2 ms  192.168.0.1
  2     *        *        *     Request timed out.
  3    11 ms    19 ms     9 ms  perr-core-2a-xe-706-0.network.virginmedia.net [62.255.32.237]
  4     *        *        *     Request timed out.
  5    16 ms    16 ms    14 ms  know-dclcore-1b-port-channel1.network.virginmedia.net [62.254.85.22]
  6    14 ms    15 ms    16 ms  31.9-105-213.static.virginmediabusiness.co.uk [213.105.9.31]
________________________________________


Only use Helpful answer if your problems been solved.

0 Kudos
Reply
  • 28
  • 0
  • 2
AdrianBell
Tuning in
75 Views
Message 8 of 9
Flag for a moderator

Re: Webmail down again!

Can't get into webmail again, just times out.

Edit: Got in after 10 mins of retrying.

0 Kudos
Reply
  • 363
  • 15
  • 69
Forum Team
Forum Team
57 Views
Message 9 of 9
Flag for a moderator

Re: Webmail down again!

Sorry to hear this is ongoing for you AdrianBell. Have you been able to try running a tracert to mail2.virginmedia.com as advised by @ravenstar68 above?

 

Tom_F

0 Kudos
Reply