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Webmail Forbidden

vanderbar
Joining in

Hello, 

My secondary email account has not been able to access webmail since the password was changed late last week?

When trying to log into the webmail I receive an error "Forbidden".

I've searched this board and seen various references to the problem, but nothing on a solution.  Can someone help?

The primary account is able to access, and email (pop/imap) is working file - however it is webmail I need as use via a Chromebook.  

Thanks

 

 

3 REPLIES 3

Zoie_P
Forum Team (Retired)
Forum Team (Retired)

Hi Vanderbar, 

thank you for your post and welcome to our forums 🙂
I am so sorry to hear you are having email issues.

Are you able to change the password to your secondary email? Is it unavailable on all devices/web clients?

When did you last have access?

Zoie

 

Hi, 

Webmail was working until I recently had to change the password (got locked out - not sure if that helps?).  Called support to unlock and change password, and webmail has not worked since then.

Tested across various platforms and clearing cache / cookies.

Thanks

Thanks for confirming vanderbar,

 

So I can take a look at this for you I've popped you over a private message to get a few more details (purple envelope, top right hand corner)

 

Alex_Rm