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Webmail Error: failed to load messages: Retry

JohnOrrett
Up to speed

Hi all, I am getting the above error when trying to read my webmail. This started last night and still not working this morning. My primary email address shows 7 emails waiting but clicking on 'inbox' just has the same response.

My secondary email account which again worked until yesterday now shows nothing when trying to expand the tree. 

If I right click on the inbox on my primary and select 'properties, it gives me folder type: mail and number of messages as the total. Right clicking on my secondary email address and it just states 'system' and nothing else.

I turned the PC off and on and now just get 'connection error, the service is not available right now. Retry.

Can you please advise.

Many thanks,

John

1 ACCEPTED SOLUTION

Accepted Solutions

HowardML
Superuser Emeritus
Superuser Emeritus
Yes - clear your browser cache and cookies (all the virginmedia.com ones).


I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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See where this Helpful Answer was posted

2 REPLIES 2

HowardML
Superuser Emeritus
Superuser Emeritus
Yes - clear your browser cache and cookies (all the virginmedia.com ones).


I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

Many thanks Howard, that sorted it.