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gdwwdg
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Webmail 403 / Mailbox Unavailable

Hello 

I am still unable to access my mailbox more than 24 hours after the fault was said to have been fixed

not sure what to do now so I thought I'd post this and see

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MissPasko
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Message 2 of 7
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Re: Webmail 403 / Mailbox Unavailable

There have been issues for many email addresses in the past week or two. The Forum Team (VM employees) will reach this thread as soon as possible as they work through the board in date order. In the meantime, can you confirm you are a VM broadband customer, and that the email address you are having trouble with is linked to the billing account when you sign in at my virgin media? Don't post your email address or personal details, just facts.

The Forum Team have been advising these first steps:

"Have you changed your password through your online Virgin media account? Also we would recommend doing an anti virus scan on all devices that you are trying to access the impacted email account from.

You may also wish to check your auto forwarding and filter rules which may have been set up in your webmail.

Please try the above first and if you still require further assistance please come back to us and we can assist you further"


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Megan_L
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Message 3 of 7
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Re: Webmail 403 / Mailbox Unavailable

Hi gdwwdg,

Thank you for using the forums to get this issue with your emails sorted. I am sorry if its been frustrating you for some time. 

Can I ask what is occurring when you try to log in to your email? 

Are there any error codes/messages?

Thanks,

Megan_L

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gdwwdg
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Re: Webmail 403 / Mailbox Unavailable

this is what I get

Your mailbox is not available at the moment.

Please retry again in one hour and make sure you are using the correct password to access your email from all of your devices.

If the problem continues, please call our team for help on 150 from a Virgin Media phone or mobile, or 0345 454 1111 from any other phone and select option 2. For details about how much it costs to call our team from a Virgin Media home phone, visit virginmedia.com/callcosts. Call costs from other networks and mobiles vary.

gdwwdg
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Message 5 of 7
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Re: Webmail 403 / Mailbox Unavailable

the username is the email in question

the contact email has been changed as a matter of course so I can still receive emails from Virgin Media

Megan_L
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Re: Webmail 403 / Mailbox Unavailable

Hi gdwwdg,

Thanks for giving me that information, I will send you a PM now as we'll need to go into your account in order to resolve this.

Speak soon!

Megan_L

Megan_L
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Message 7 of 7
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Re: Webmail 403 / Mailbox Unavailable

Hi gdwwdg,

I'm glad we got this sorted for you! I know we're still chatting in our PM about other things, but I just just wanted to let the public space know we've sorted your main issue out now. 

Please continue chatting with me within our PM so we can wrap everything else up 🙂

Thanks!

Megan_L

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