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Web mail question - why?

ianjayne
Rising star

ianjayne_0-1635580040377.png

 

1 ACCEPTED SOLUTION

Accepted Solutions

coenoby
Very Insightful Person
Very Insightful Person

@ianjayne 

I have merged your other post into this thread.

Here is Virgin Media's explanation for what is going on and their advice on how to regain access to the email account.

Coenoby

https://community.virginmedia.com/t5/Email/Email-accounts-locked-mailbox-unable-unable-to-access-ema... 

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media.

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

See where this Helpful Answer was posted

5 REPLIES 5

ianjayne
Rising star

My blueyonder web mail is down and has been since late Friday last. I get a message saying sorry your web mail is not accessible currently. Why is this ?

Other half has Virgin Media web mail which is ok.

ianjayne
Rising star

ianjayne_0-1635580117031.png

 

coenoby
Very Insightful Person
Very Insightful Person

@ianjayne 

I have merged your other post into this thread.

Here is Virgin Media's explanation for what is going on and their advice on how to regain access to the email account.

Coenoby

https://community.virginmedia.com/t5/Email/Email-accounts-locked-mailbox-unable-unable-to-access-ema... 

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media.

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

Yes, thanks for this, after I called 150 and found out this my password was reset (on all platforms) and it's all sorted.

IJ

My problem was I couldn't see the warning email as they had been locked out.!!!!