on 26-11-2021 12:02
I would like to ensure my old Blueyonder email account is completely closed please - since I no longer have access and left Virgin Media some time ago I would like to make sure please that the email account has been closed and deleted.
I am not sure who to contact or how to proceed.
many thanks for any help,
Best Regards, M ark
on 26-11-2021 12:27
@Buckster The VM Forum Team staff should be able to assist you with this. They will respond to this thread in a day or so and will need to contact you via the Private Message facility to go through some questions with you.
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Please read the FAQs
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on 26-11-2021 12:33
thanks very much for the reply Graham
on 26-11-2021 15:39
Consider sending an email to the addresses concerned; if the message bounces with a mailbox unknown message then it no longer exists.
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on 28-11-2021 09:50
Hi Buckster, thanks for posting.
Sorry to hear about the concerns you've had with an old Blueyonder email address. We can make sure the account is deleted if you get back to me via PM - just look out for the purple envelope icon and we'll take it from there.
Tom
on 05-12-2021 10:50
Thanks for getting back to me @Buckster - I've raised an It ticket so this can be resolved - usually within 5 working days. If you encounter any more issues please let us know.
Tom