My email account has been contuinously hacked and I really need to delete it however there is no way of deleting the account/I can’t get hold of anyone to help me. Could someone help me with deleting my account please ASAP?
Good morning roset, welcome to the community. We need to have a bit more information.
Are you a VM Broadband customer?
What domain is your email (blue yonder, ntl world, virgin.net, virgin media) - don't post the whole address!
Can you see it when you sign into my virgin media, my profile, manage accounts?
If so, is it a secondary account - you can delete that yourself - let us know if you need advice.
If it is the primary account - you can't delete, it, but can stop using it and it will go dormant.
If you are not a customer, or the address is not visible, let us know and we'll refer this to the Forum Team (VM employees) who can take your details by private message (PM) and refer this to the IT department.
I am a VM customer. It is a primary account under ntlworld. It is a primary account however I think it’s ridiculous it can’t be deleted? I feel very unsafe using my email with some of the emails I’m receiving..it’s ridiculous. Please can you help.
I have answered this many times. You will be disappointed again. Your primary e-mail address is embedded intrinsically in the VM single sign on system which gives you access to all the services in My Virginmedia - billing and account control. Neither you nor VM can delete it. It is how the system is built.
Now the current spam attack will pass or it will be dealt with at source. Read this thread:
This is a real devil of an attack and it is going to take time to deal with it. The VM security team are engaged but it is not easy.
I can imagine that with the scale of the attack you are feeling insecure. There is something you can do. You can create a new virginmedia.com address through My Virginmedia and log-in using that instead. Gradually you'll need to tell your contacts of the change.
If you do not access your primary e-mail address for 150 days then VM will deactivate it completely for e-mail purposes. But it will always remain for accessing My Virginmedia. Nothing can change that.
So far as your primary e-mail address is concerned follow this advice as if your account had been hacked. Change the password and the security questions to keep the hackers at bay. And do the checks described regularly to make sure your account isn't broken into:
Superuser 18/19. Use Kudos to say thanks Tick an answer as "helpful" only when the problem is solved Please don't send me private messages unless I ask you to. I do not work for VM. The advice I give is based on my best understanding of VM policy and practice. You rely on it at your own risk.