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jamietraynor
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WHat is wrong with Virginmedia log in

screen capture.png

 

Returning home form holiday I received a letter informing me that due to suspicious activity my account has been locked and that I should reset my password.  I have tried each of the last three days and get part way through the process only to get a message that 'Oops something is broken - please try again later' as per the screen capture above.

Didn't have time to wait for ages to phone support so am posting this to the forum.

Is there genuinely something wrong with the password reset facility of virginmedia currently or what? I can log into my virgin mobile account fine

 

 

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Re: WHat is wrong with Virginmedia log in

Hello jamietraynor

Sorry to hear this 

I'm going to send you a private message 

Just to pass security 

Once that's been done I can then reset the password for you 

Gareth_L

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Re: WHat is wrong with Virginmedia log in

Hi jamietraynor

If you can try logging in with the details I have sent by private message and let me know how you get on, that would be great 

Gareth_L