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Virginmedia email hacked

Blackbird73
Joining in

Good morning

We can't use virginmedia email as account hacked and friends getting spoof messages from the account.

Did virus check and okay. Can't change account password as usual user name no longer recognised.

Tried ringing VM for help but it is all automated and have tried the online stuff which doesn't help with the password or username change.

Can you help?

R

Thanks

1 ACCEPTED SOLUTION

Accepted Solutions

Steven_L
Forum Team
Forum Team

Hey Blackbird73,

Welcome to the community and thanks for taking the time to post here on the forums.
I’m sorry to hear of the issues that you’re having with your email account at the moment. I would be happy to take a further look into this for you but would need to confirm a few details via private message, please look out for my message and we can get started.
Kind Regards,
Steven_L

See where this Helpful Answer was posted

1 REPLY 1

Steven_L
Forum Team
Forum Team

Hey Blackbird73,

Welcome to the community and thanks for taking the time to post here on the forums.
I’m sorry to hear of the issues that you’re having with your email account at the moment. I would be happy to take a further look into this for you but would need to confirm a few details via private message, please look out for my message and we can get started.
Kind Regards,
Steven_L