Virgin use the email provider ziggo I think, and email is controlled by servers in Netherlands so difficulties often occur in getting answers.
I do agree that all mail should get through even spam.
Like most free emails, support for email is usually poor or in some cases no support unless you pay for the email service.
Paid options may have better support.
Virgin does at least offer support via the community and I have used that.
I myself use gmail and outlook and find I can forward those emails to virgin email no problem, so that might be a solution for you to change to another email and then auto forward that to virgin email, not all emails have a forward facility. I actually do that, and although there is the risk it could be tagged as spam select the option mark as spam and send to the inbox in virgin spam settings.
As gmail and outlook are very reliable and very large companies, that is a better option to use for account recovery, and works perfectly most of the time, also mobile sms is another way to get recovery codes.
There have been several posting recently with the same issue, one was plusnet, so several others have had email blocked recently for no apparent reason of they do not like the sender IP address or virgin may be protecting their servers from attack and they may block some senders for some unknown reasons they then get a mail delivery fail notice generated with details why it was not delivered.
The problem is that if mail is being blocked by virgin mail, then you do not know what you may have missed. I get a lot of stupid spam emails coming through so I have filtered these spammers out, but wise to ensure you are not filtering or blacklisting any genuine emails.
alf28
