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thompa
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Virginmedia Email login

Hi there,

Our neighbour just asked for help logging into her @virginmedia.com account which was working fine before a broadband outage last Saturday.

She has been a Virginmedia customer for 20+ years and is a current customer.

I cleared the cache and cookies in both Edge and Chrome but neither would allow her access - kept jumping back to the username field after completing the Captcha verification and hitting 'Sign in'.

I tried rebooting the Windows Desktop and rebooting the Hub 3 router/modem.

Even tried the 'Forgot password' option but the system informs there is no such username!

Anyone suggest anything I can try?

Thanks in anticipation.

Allan

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Re: Virginmedia Email login

Hi Allan,

 

Thanks for your post on our Community Forum!

 

We would be able to resolve this for the customer, however this is something that your neighbour would have to contact us about directly as we would seek to change the password on the E-Mail account for the customer to see if this can resolve the issue.

 

Unfortunately changing passwords is an account holder only action so we wouldn't be able to assist you further on this matter.

 

If your neighbour can either call us on 0345 454 1111 or even create a Virgin Community profile and post on this thread, one of our team will be able to assist

 

Kindest regards,

 

David 

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thompa
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Re: Virginmedia Email login

 David,

Will pass it on tomorrow.

regards,

Allan

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thompa
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Re: Virginmedia Email login

David,

Things aren't going well....

My neighbour told me yesterday she had called Virginmedia and Had been told her account wasn't valid any longer - despite being able to use it on her mobile phone.

The assistant told her to call back at another time and they would investigate.

Will wait to see what happens!

Allan

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Re: Virginmedia Email login

Thanks for coming back to us Allan,

 

Can you get your neighbour to post on here so we can assist further?

 

Kind regards,

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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thompa
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Re: Virginmedia Email login

I'll try - thanks.

Allan

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Re: Virginmedia Email login

Thanks Allan,

 

Have a lovely evening.

 

Kind regards,

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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