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Virgin.net

OppositeDoug
Joining in

a week ago

I have a virgin media account and have had for many years. Virgin have just closed my virgin.net account. All my email addresses are lost along with other important information.

I was told by a member of the virgin telephony team that it could be reinstated but they couldn't help me do it.

Please could somebody help or point me to the right department to speak to? Thanks

 

 

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5 REPLIES 5

jpeg1
Alessandro Volta

a week ago

The bad news is that unless you have a current Virginmedia broadband account, they will not help you. They should have sent you a warning email a few weeks ago.  Do you have an offline contact list? 

 

- jpeg1
My name is NOT Alessandro. That's just a tag Virginmedia sticks on some contributors. Please ignore it.
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goslow
Alessandro Volta

a week ago

Some past posts are linked below on things that others have tried to regain temporary access

https://community.virginmedia.com/t5/Email/i-went-to-log-into-my-virgin-net-email-address-this-eveni...

Sometimes the VM forum team offers to try to regain temporary access (as per the VM response in the link above) but it seems a bit random and inconsistent as to when/if this is offered.

A VM forum team person should reply here within a few days.

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OppositeDoug
Joining in

a week ago

I have a virgin media account and have had for many years. Virgin have just closed my virgin.net email account. All my email addresses are lost along with other important information.

I was told by a member of the virgin telephony team that it could be reinstated but they couldn't help me do it.

Please could somebody help or point me to the right department to speak to? Thanks

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Graham_A
Very Insightful Person
Very Insightful Person
In response to OppositeDoug

a week ago

@OppositeDoug  The VM Forum Team will respond to this thread in due course.  If your current VM broadband account and the old virgin.net email account are held in the same name it may be possible to move it to your current account.  However, if it has already been deleted this may not be possible.

________________________________
Graham

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Please read the FAQs
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David_Bn
Forum Team
Forum Team
In response to OppositeDoug

Wednesday

Thanks for reaching out to us @OppositeDoug, and a very warm welcome to you!

Sorry to hear of the deletion of the E-Mail account under the domain @virgin.net

We would need to advise that once an address is deleted, it may not be possible to reinstate.

Do however check out the envelope in the top right hand corner for a private message from me and I'll take a closer look into this for you.

Thanks

David_Bn

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