Virgin.net

[helm66]

My virgin.net email has suddenly stopped working. No idea why, but I can't find/remember my password and there's no 'forgotten details' prompt that I can find. I'm a long time virgin customer (although recently renewed as o2/Volt) but didn't think this would be an issue? I need access to my email...quite desperately

[用心棒 · Accepted solution]

To reset the password try::

• go here Forgotten your Password? | Reset Here | Virgin Media
• enter virgin.net email address
• then follow the instructions provide reset password

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[helm66]

thanks, that worked, but for some reason it's still not letting me log in

[用心棒]

What error message is shown when trying to sign into webmail?

Is the virgin.net email addresses linked to an active broadband account with Virgin Media?

[Kain_W]

Hi there helm66,

Thanks for your post and welcome to the community!

Just to touch on this, are you receiving the same error screen as before?

Let us know,