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helm66
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Virgin.net

My virgin.net email has suddenly stopped working. No idea why, but I can't find/remember my password and there's no 'forgotten details' prompt that I can find. I'm a long time virgin customer (although recently renewed as o2/Volt) but didn't think this would be an issue? I need access to my email...quite desperately

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用心棒
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Re: Virgin.net

To reset the password try::

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I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Click helpful.jpeg Mark as Helpful Answer and solved, or use thanks.jpeg Kudos to say thanks

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helm66
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Re: Virgin.net

thanks, that worked, but for some reason it's still not letting me log in
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用心棒
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Re: Virgin.net

What error message is shown when trying to sign into webmail?

Is the virgin.net email addresses linked to an active broadband account with Virgin Media?

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Kain_W
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Re: Virgin.net

Hi there helm66,

Thanks for your post and welcome to the community!

Just to touch on this, are you receiving the same error screen as before?

Let us know,

Kain
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