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tish4
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Virgin.net email

help please is there an issue with accessing virgin.net email I have been trying all day to access this I am accessing via the following link as I always have done

https://mail2.virginmedia.com/appsuite/

this seems to go to another page https://identity.virginmedia.com

which looks similar to the email login page but doesn't recognise my user name of password.

Has added the tick to say they are correct but then tells me they are incorrect !!!! I think its the virgin media account its logging me into and not the email ??? really frustrated as I need to access my email today to respond to one that I know has been sent!

 

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Re: Virgin.net email

Are these your circumstances?

https://community.virginmedia.com/t5/Email/Unbable-to-access-email-virgin-net/td-p/3905325


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tish4
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Re: Virgin.net email

hi there that's correct I haven't used virgin for broadband etc for years but I understood that as long as you continued to access the email account regularly it was ok.

I have it set up on my phone and can see the emails coming in but can't access it from my laptop via a browser which is easier and could do this until a couple of days ago.


@HowardML wrote:
Are these your circumstances?

https://community.virginmedia.com/t5/Email/Unbable-to-access-email-virgin-net/td-p/3905325

 

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Message 4 of 6
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Re: Virgin.net email

Well the address is doomed. You understood entirely incorrectly. VM and its predecessor companies have never offered free e-mail. There was always some financial condition attached to dial up and now VM broadband. Web mail is the first to go as the address is deleted. Client e-mail will continue to work for a short time but will also stop.

Time to set up a new address with a on ISP linked provider and transfer your traffic there.


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Re: Virgin.net email

Nope the email account should have been deleted 90 days after you left, they've been slack about implementing this but now are purging old accounts 

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Message 6 of 6
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Re: Virgin.net email

Looks like the email team have made a resolution to clear orphan accounts.

Tim

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