on 16-11-2021 18:21
hi I've had a virgin.net email account for over 25 yeas. It's my main account used for business and personal.
nearly 4 weeks ago now it stopped working. I was told that virginmedia were cleaning up old virgin.net accounts. I was promised that if I took out a virginmedia account they would be able to link virgin.net email to it and I would get access to my emails.
As a result I have taken out a new broadband contract but since then I've been given the run around, and am repeatedly told that a ticket has been raised, the IT team are working on it, and asked to ''call back in 48 hours.'' I've been calling back every few days for nearly a month now with no progress.
Like many other people who've suffered the same issue I have important information I need to access; this email is also the recovery email address for my online bank accounts.
please, please help.
Answered! Go to Answer
on 21-05-2022 16:19
Hi I am in the same situation as you where how did you resolve the issue?
Kind regards
Rob