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Virgin.net email de-activated without warning

annelaking
Tuning in

hi I've had a  virgin.net email account for over 25 yeas. It's my main account used for business and personal. 

nearly 4 weeks ago now it stopped working. I was told that virginmedia were cleaning up old virgin.net accounts. I was promised that if I took out a virginmedia account they would be able to link virgin.net email to it and I would get access to my emails. 

As a result I have taken out a new broadband contract but since then I've been given the run around, and am repeatedly told that a ticket has been raised, the IT team are working on it, and asked to ''call back in 48 hours.''  I've been calling back every few days for nearly  a month now with no progress. 

Like many other people who've suffered the same issue I have important information I need to access; this email is also the recovery email address for my online bank accounts. 

please, please help. 

 

 

10 REPLIES 10

Hi I am in the same situation as you where how did you resolve the issue? 

Kind regards

Rob