on 16-12-2021 17:53
Hi I have the same issue it has been extremely slow for over a week now on all devices wifi and 4G it sometimes state PROXY ERROR when sending or accessing emails.
on 17-12-2021 19:01
Hi @rogersr13,
Thank you for your post and welcome to our community forums. We're here to help.
I'm so sorry to hear that you're having this issue. Would you mind clarifying how you're going about accessing your emails? Are you using a third party mail client (Microsoft Outlook, Mozilla Thunderbird, Apple Mail, etc.) or are you using the webmail platform on our website?
Thanks,
on 17-12-2021 19:22
Hi I am using webmail platform on your website it took over 35 mins to see my emails today
on 19-12-2021 12:09
Apologies, no issues we're aware of.
How's the email service been since posting?
Kind regards,
Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill
on 24-12-2021 09:52
Hi it has been working as normal on broadband and 4G for the last couple of days hopefully it will remain that way.
Cheers
Rob
on 27-12-2021 08:55
Hi rogersr13,
Thanks for popping back and keeping us updated. We're glad things are sorted now.
We hope you had a lovely Christmas and are looking forward to the New Year.
Take care and let us know if you need anything else.
Thanks,