Virgin.net email access

[rogersr13]

Hi I have the same issue it has been extremely slow for over a week now on all devices wifi and 4G it sometimes state PROXY ERROR when sending or accessing emails. 

[Zach_R]

Hi @rogersr13,

Thank you for your post and welcome to our community forums. We're here to help.

I'm so sorry to hear that you're having this issue. Would you mind clarifying how you're going about accessing your emails? Are you using a third party mail client (Microsoft Outlook, Mozilla Thunderbird, Apple Mail, etc.) or are you using the webmail platform on our website?

Thanks,
 

[rogersr13]

Hi I am using webmail platform on your website it took over 35 mins to see my emails today

[John_GS]

Apologies, no issues we're aware of. 

How's the email service been since posting?

Kind regards,

[rogersr13]

Hi it has been working as normal on broadband and 4G for the last couple of days hopefully it will remain that way.

Cheers 

Rob

[Kath_F]

Hi rogersr13, 

Thanks for popping back and keeping us updated. We're glad things are sorted now.

We hope you had a lovely Christmas and are looking forward to the New Year.

Take care and let us know if you need anything else.

Thanks,