Virgin Media Community

[J1970]

Hello,

I left Virgin Media in 2015, and also ceased to use a Virgin.net email account At the time I recall a message from Virgin that the e-mail accounts were not going to be usable after a certain date.

I set up a forwarding rule from my old Virgin.net email address to my new e-mail account.

In March 2023 I have started to receive hotel booking confirmation e-mails (from a well know travel website) forwarded from my long time disused / but still open Virgin.net account, that I have not made.

I can no longer access the Virgin.net email account.

Please could you advise on the process by which Virgin Media can suspend / delete my old Virgin.net e-mail account.

[John_GS]

Hi @J1970 

Thanks for posting and welcome to the community.

I will send you a PM now to raise this to IT for the email to be deleted.

Best wishes.

[John_GS · Accepted solution]

Hi @J1970 

Thanks for sending me a message with the details. I have raised it to IT for you to delete the email address.

If there is anything further I can assist with, please let me know.

Best wishes.

[J1970]

Many thanks John.

I understand that there is a website that I can go to check that this orphan email address has been deleted, but will IT provide any confirmation?

J1970

[John_GS]

IT have confirmed it's deleted 🙂

[J1970]

Many thanks for confirming this. Your help is much appreciated.