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I’ve had a email for the best part of 25 years which suddenly stopped working last Wednesday. I have no other virgin services, just the email. I’m guessing from other posts Virgin have deactivated the account, is there any way to retrieve the account whilst I set up a new email service?


Forum Team
Forum Team

Hi Go0ner, thanks for the message and sorry to hear that the email is no longer working, 

The email address will need to be tied into an active Media account to remain active. 

Can you confirm if the email is showing as valid here

Kind regards, Chris. 

Hi Chris, thanks for your respond. The check confirms the email address as valid, is there any way to get access to my emails again?



Hi Go0ner 


We can take a look for you but we cant guarantee we can temporarily retrieve this.


I will send you a private message now. 


Please look out for the purple envelope in the top right of the page and pop me a reply when you can. 

Vikki - Forum Team

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