on 22-07-2021 14:04
Hello,
Recently emails our staff have been sending have bounced back from various virgin media domain email addresses with a message contains virus content. When checking as many black lists as possible and also virus total there is nothing that would indicate an issue. When trying to contact the virgin media postmaster it also bounces back so I feel resigned to reach out here. The website link that gets flagged it seems is yctsupport.com. Way back in january we had some issues, but resolved them over the course of a week, and have been fine since. I am unsure why virgin media emails only recently started flagging our emails and any help would be appreciated to resolve this!
on 28-07-2021 14:09
Hey @ravenstar68,
That's great thanks for that - feel free to send me the source via pm so I can collate as much info as possible.
Kind regards,
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on 28-07-2021 14:21
PM sent
Tim
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on 28-07-2021 15:02
Hey both,
IT have got back to me already off the info provided (thanks again @ravenstar68 for the additional support)
They have confirmed that the link has been marked as legitimate and should now prevent further emails bouncing.
@JoshuaBradbury, are you able to test for me and let me know?
Kind regards,
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28-07-2021 17:29 - edited 28-07-2021 17:29
I've tried a test send and all appears good.
Tim
Thanks for your help Molly.
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on 29-07-2021 10:49
Thanks for you help both of you! Sorry I couldn't be more active.
on 29-07-2021 10:55
Glad to hear the issue was resolved @JoshuaBradbury.
Please do not hesitate to contact us if you need any further help.
Thanks,