Virgin media is blocking our website link in emails
Recently emails our staff have been sending have bounced back from various virgin media domain email addresses with a message contains virus content. When checking as many black lists as possible and also virus total there is nothing that would indicate an issue. When trying to contact the virgin media postmaster it also bounces back so I feel resigned to reach out here. The website link that gets flagged it seems is yctsupport.com. Way back in january we had some issues, but resolved them over the course of a week, and have been fine since. I am unsure why virgin media emails only recently started flagging our emails and any help would be appreciated to resolve this!
Welcome to the community and thanks for getting in touch with us here.
I'm sorry to hear of the issues that you're having with your staff sending emails out, do you have a business or residential account with us at the moment?
If you have a residential account with us, we can get this looked into further for you but if you're on a business account this would need to be investigated by business faults team.
If you're on a residential account, please could you send over the headers and a sample of the content from the mails that have been rejected to me in a private message, I can then pass this onto our specialist email team to look into this further.
They don't have a Virgin Media account. They're trying to send mails TO Virgin Media addresses, but the link in their mail is being blocked erroneously.
While you're at it, can you point out to the powers that be that mails to the postmaster address SHOULD NOT be rejected out of hand as this is the established route for people like @JoshuaBradbury to use. It's about time they did something about this.
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Re: Virgin media is blocking our website link in emails
I can do but I tried even just a blank email with a generic subject and the URL provided above and it bounced, and the exact same email without the link didn't bounce, so not sure all the headers and extra content will make a difference but I'll get it asap.