on 30-03-2022 11:03
Since yesterday my ntlworld.com email address is not allowing sending, but is receiving new emails normally. I am on the correct server and nothing has changed in my settings. The error message is
So there is no error code. Any ideas what has gone wrong?
Answered! Go to Answer
on 30-03-2022 11:29
If you have access to a desktop / laptop device connected to the same network then try opening a Command Shell or Terminal window and enter the following where username:password is replaced with your email address and password, i.e. richard.branson@virginmedia.com:Y54kpX5g:
curl -v smtps://smtp.virginmedia.com -u username:password
Do not post the resulting output here but instead review it for possible reported causes and then post just the redacted part here or the VM error code.
--
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Click Mark as Helpful Answer and solved, or use Kudos to say thanks
on 30-03-2022 11:29
If you have access to a desktop / laptop device connected to the same network then try opening a Command Shell or Terminal window and enter the following where username:password is replaced with your email address and password, i.e. richard.branson@virginmedia.com:Y54kpX5g:
curl -v smtps://smtp.virginmedia.com -u username:password
Do not post the resulting output here but instead review it for possible reported causes and then post just the redacted part here or the VM error code.
--
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Click Mark as Helpful Answer and solved, or use Kudos to say thanks
on 31-03-2022 13:45
Hi @FredBrookes
Thanks for posting on our community forum!
How are you getting on after trying the above? Have you been able to review this yet?
Regards
on 31-03-2022 18:10
Alas, still not sending. I have not been able to make the suggested action work to get info from the Terminal.
Fred
on 01-04-2022 18:36
Hi Fred,
Sorry to hear you're still having some issues sending emails.
Can you confirm if you're able to log into your My Virgin Media account okay?
Are you getting the sending error via webmail or an email client?
Are you getting an error message?
Alex_Rm
on 01-04-2022 18:53
Hello Alex-RM
Thank you for your note. I can log in OK to my VM account. My webmail appears to be sending again at this moment, though it was not earlier today.
My email is using Thunderbird to access my Ntlworld.com address for Virgin email, on my Mac, and that has been out for the last few days. I am still receiving emails by that route, it is just the send function that is not working. I do not get an error code when I try to send, only a window that says
Login to account "Virgin Media mail" failed
Any ideas?
Yours
Fred
on 01-04-2022 19:21
Sorry to read you have not been able to use the curl command.
If your Thunderbird version is greater than 91 then try the following when a message next fails to send: