on 26-10-2021 12:24
Hi, my Dad repeatedly has problems accessing his Virgin email account. He gets this message:
Sorry!
Your mailbox is not available at the moment
He can't sign up to this forum because at the moment he's unable to verify his email address.
Can someone help please?
It's driving me round the bend. Also could have anything to do with cookie settings in the browser?
Andy...
Answered! Go to Answer
on 26-10-2021 13:32
@Andykkk wrote:Also, could it have anything to do with cookie settings in the browser??
A good thought, but no that's not the reason for it.
It's because your Dad's email account keeps getting locked by Virgin Media's "spam and abuse" system, basically they have detected suspicious activity by a third party.
Here is their advice on that https://community.virginmedia.com/t5/Email/Email-accounts-locked-mailbox-unable-unable-to-access-ema...
Make sure you follow their advice about running a full virus check on all the devices your Dad uses to access his emails.😉
Coenoby
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media.
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on 26-10-2021 12:25
Also, could it have anything to do with cookie settings in the browser??
on 26-10-2021 13:32
@Andykkk wrote:Also, could it have anything to do with cookie settings in the browser??
A good thought, but no that's not the reason for it.
It's because your Dad's email account keeps getting locked by Virgin Media's "spam and abuse" system, basically they have detected suspicious activity by a third party.
Here is their advice on that https://community.virginmedia.com/t5/Email/Email-accounts-locked-mailbox-unable-unable-to-access-ema...
Make sure you follow their advice about running a full virus check on all the devices your Dad uses to access his emails.😉
Coenoby
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media.
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks
on 27-10-2021 13:37
Hi @Andykkk
Thanks for posting on our community forum!
After following the advice above, how are you getting on now?
Regards
on 28-10-2021 08:33
@coenoby
Thanks for the info. My Dad followed the guide you linked and has reset passwords.
All working again 👍
on 29-10-2021 13:23
Great to hear Andy,
If you have anymore issues please let us know 🙂
Zoie