cancel
Showing results for 
Search instead for 
Did you mean: 

Virgin email not syncing

Lucite042014
Tuning in

Upon returning from holiday iphone, ipad and laptop will not sync therefore have not been updated since 09/09/21. Whilst away received email stating that repairs were being carried out to improve the service. I have followed the guidance that states change 'ntl world' to virgin media'. Please help as I cannot get myself out of this problem. Thanks

1 REPLY 1

Graham_A
Very Insightful Person
Very Insightful Person

@Lucite042014 

There are a lot of fake emails doing the rounds at the moment claiming that updates are needed re VM email accounts. (Look at the security section for examples).

Perhaps you have fallen for one of these whilst away.

Follow all the guidance provided here:

 

https://www.virginmedia.com/help/virgin-media-account-has-been-hacked

________________________________
Graham

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Please read the FAQs
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks