The virgin community is useful as most current issues will be flagged by members, I joined in October 2019 and use it regularly.
The other way is to contact virgin media directly, I use 150 on my landline, and use the community if you still have unanswered difficulties or other problems.
At one time virgin used to put messages on the landline 150 service if there was an outage of a service in your area, there should be a text service to announce such outages that last for more than a day. My mobile phone is registered and for reported faults they usually text messages regarding progress and when fixed.
The community pages can sometimes offer solutions as was the case with the virgin web site problems but the email could still be accessed using a link.
I would suggest the community page should have a section under "current news" or a "newsflash" prominent at the top of the web page to indicate any known current outages etc, this would need to be done by virgin forum members and would give instant information regarding major problems with broadband, email, tv, phones. The other thing is to check service status, but it does not cover the website/email service
There are various "down detector" websites if you google it, that cover virgin and they can be useful to check your area or national outages of any services.
alf28
