on 20-08-2021 17:50
2 hours ago I lost access to my [REMOVED] account, please confirm that I can still use it and what the problem is. I am abroad and need urgent access
Thank you
Nigel
[MOD EDIT: Personal and private information has been removed from this post. Please do not post personal or private information in your public posts. Please review the Forum Guidelines]
on 20-08-2021 18:10
Hello Nigel.
Thanks for posting and welcome to the community.
Apologies you're having email issues - can appreciate it if you're at home, never mind abroad. Hoping you're having a good time though, anywhere nice?
The Virgin.net emails were migrated in 2015/16 I think it was so if they were not moved to an active Virgin Media account, then they should have been deleted.
I'll PM you now though to see if I can help sort this out but any reprieve may only be temporary and you'll need to move/backup any emails/contacts etc.
Will send this now for you
Kind regards,
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on 20-08-2021 19:23
Thanks for joining me on PM @NCH/Nigel
Just to update the thread, the mailboxes were enabled and the advice to backup data re-confirmed.
Have an amazing time away 🙂
Kind regards,
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on 20-08-2021 20:16
Hi Nigel,
Thanks for messaging. We do need to return to the public thread though rather than PM as we're not account managers.
In reply to the message about the missing mail - I've not deleted anything from here, Nigel.
We don't do things like that or able to from here.
Can you still access the mailbox?
Kind regards
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on 20-08-2021 20:20
John,
No you didn't delete, it was something that happened during the outage this afternoon. I was hoping that you could access the folder Await Delete and reinstate it.
Nigel
on 20-08-2021 20:28
It's not something we have access to Nigel.
Kind regards,
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