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bill96
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Virgin Media username and password probs

denied access to my username and password ,tel. vm over a wk ago ,given new password,temp.until i change it , still cannot access my a/c  plus been with vm  for years  and username has never been changed,

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Forum Team
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Re: Virgin Media username and password probs

Hi bill96, 

 

Thanks for your post and welcome to the forums. It;s great having you on board with us in the Community. 

 

I'm really sorry to hear you are having an issue logging in to My Virgin Media. 

 

Have you tried following the forgotten password link?

 

If this doesn't work and you are still having an issue, call the team again as they may need to refer this to IT. 

 

Let us know how you get on. 

 

Thanks,

Kath_F
Forum Team

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