on 03-07-2021 05:56
Like many others, when accessing VM email comes up with "mailbox unavailable ATM", phoned up 4 times, getting nowhere, have changed password to no avail, I have a blueyonder email which I've used for Years without any issues, desperately need my emails due to new job, can anyone please help me!!
on 03-07-2021 06:01
Hi Kev_B, like many others, when accessing VM email comes up with "mailbox unavailable ATM", phoned up 4 times, getting nowhere, have changed password to no avail, I have a blueyonder email which I've used for Years without any issues, desperately need my emails due to new job, can anyone please help me!!
on 03-07-2021 06:05
Like many others, when accessing VM email comes up with "mailbox unavailable ATM", phoned up 4 times, getting nowhere, have changed password to no avail, I have a blueyonder email which I've used for Years without any issues, desperately need my emails due to new job, can anyone please help me!! I am a VM broadband customer btw.
on 03-07-2021 09:33
Hi @MAB21,
Welcome to our Community Forums and thanks for posting.
I am sorry to hear you are also having this issue. I will be more than happy to help you with this.
Will pop you a PM now so we can pass security and take a closer look into this for you.
Speak soon 🙂
on 04-07-2021 06:52
on 04-07-2021 10:55
Sorry Mark,
Looks like my PM failed for some reason.
Sending this again. Please look out for the purple envelope icon in the top right hand corner of your page.
Cheers
on 04-07-2021 11:36
Thanks for providing the details as requested via PM.
I have taken a look at the account and can see you spoke to our team on the 2nd July who have escalated this to our IT team.
It can take 5 working days for the IT team to work on the ticket so you will be contacted in due course.
Let us know if there's any issues.
on 04-07-2021 12:22
on 04-07-2021 12:40
Thanks for your patience Mark.
Keep us posted 🙂