Hello,
Hoping someone has an idea on this one.
I don't know when this problem started as I don't sign into Webmail or my VM account often at all these days, but recently when trying to sign into Webmail or my VM account I am told that my details are incorrect (they aren't - as they work fine on my Android phone and Outlook client on my home PC to send and receive mail and I can set up e-mail on a different device using my current e-mail address and password).
If I try to reset my password I get an error message telling my my e-mail address is not valid (see screenshot below). This cannot be correct as a) my e-mail still works and b) I had to use it to verify my identity to use these forums.
I spoke to 'support' who tell me that I am not registered and that I need to register my account. This seems nonsensical as I have been a customer of VM for nearly 10 years without a problem and have used the online services for Webmail and My Account many times in the past.
Can anyone tell my why I no longer seem to exist - PS, VM are still happy to bill me nearly £100 a month and send the info to my VM e-mail address.
