28-08-2021 08:32 - edited 28-08-2021 08:42
I am unable to access my email account and get error messages stating can't connect. This is happening with online email, email client and mobile device email. They all have correct password details. This is my main email account and I'm expecting some important messages. Please escalate for this to be resolved for me. Thank you
Answered! Go to Answer
on 01-09-2021 17:23
Hi wandj,
Thanks for coming back, please change the password with something that hasn't been used previously then try to log in again once done?
Regards
Paul.
on 29-08-2021 11:43
Hello @wandj,
Welcome back to the community page, thank you for posting on here.
I am sorry about your email account.
Can you tell me if you are still with us for media or mobile?
Many thanks,
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on 29-08-2021 12:06
Hi Hayley,
Yes I'm a customer of both VM and mobile
Thanks
29-08-2021 19:07 - edited 29-08-2021 19:10
Hi Forum Team, this is marked as answered but the issue has not been resolved. Please can you review this. Thanks
Edit - answered notification removed
on 30-08-2021 16:25
Hi Forum Team, There seems to be a lot of similar posts about having no access. Is there a known issue? I’ve confirmed still a VM customer so do you have a fix as awaiting important emails. Thank you
on 31-08-2021 16:37
Hi @wandj,
I'm sorry for the delay in getting back to you here. Is this issue still present for you today, or has it now been resolved?
If the problem is still ongoing, can you confirm if our webmail platform is still affected and what the message is that you're currently seeing there?
Thanks,
on 31-08-2021 16:56
Hi Zach, yes the issue is still occurring.
This is the message I'm getting.
Your mailbox is not available at the moment.
Please retry again in one hour and make sure you are using the correct password to access your email from all of your devices.
If the problem continues, please call our team for help on 150 from a Virgin Media phone or mobile, or 0345 454 1111 from any other phone and select option 2. For details about how much it costs to call our team from a Virgin Media home phone, visit virginmedia.com/callcosts <http://store.virginmedia.com/phone/compare-fibre-optic/index.html?buspart=cablecall_02>. Call costs from other networks and mobiles vary.
Thanks
on 01-09-2021 17:23
Hi wandj,
Thanks for coming back, please change the password with something that hasn't been used previously then try to log in again once done?
Regards
Paul.