I have found that some of my saved email folders have mysteriously emptied themselves.
These were emails from last year, and earlier on particular topics, which are suddenly empty, both online at the virgin site and in outlook. Really important things saved there. What's happened and how can I retrieve them?
I am not an apple but a Samsung / android user, and yes, I do use the phone and tablet at times. But the odd thing is that some folders are empty and some not. I am baffles as to what has happened but also very anxious to ensure that I don't lose any more. Not sure how to go about this, or how to save folders in such a way on my hard drive that they are safe. I was much more comfortable with the old outlook that just downloaded things once and wasn't 'live'.
Maybe I should try to phone Virgin to see if they can restore them. I see that my account is IMAP not POP3/
I assume from your response that you used MS Outlook at some time in the past but now just use webmail with IMAP connections to phone and tablet – yes?. Is that correct and did you delete all the old Outlook files?
Third from the top of page 1 of this section you will find a “pink stickie” by ravenstar68 which offers guidance on how to back up emails -
You are unlikely to get any sensible advice on your problem by phoning VM – particularly from the off-shore call-centre. You would be best advised to wait for one of the Forum Team to pick up this issue and respond here - could take up to a week.
I still use MS Outlook to open and read my emails, and have the folders in MS outlook and online, and on my phone.
I don't know why they disappeared, and why some folders were emptied and not others, and I don't know whether they first disappeared from the Virgin webmail site or from outlook. I was disappointed that more recent outlook versions don't seem to permanently download as the old ones did, so you have to be online to read old emails.
I think something happened in webmail - I haven't been emptying my storage folders..
Will look up the back up system, that's been remiss of me to not realise how important it was.
My googlemail account - which is separate - is so reliable and stable. I think...
The reason I asked for timescale and version was to determine if it was recent and whether you had omitted to carry forward your .PST data from the previous version. But you would have noticed before now if 5 years have elapsed since your last Outlook upgrade.
As I suggested earlier the most likely cause is one of your mobile devices issuing one or more delete commands.
You can leave this open for one of the Forum Team to have a look some time in the next week.
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