Validation of server imap.ntlworld.com failed due to invalid credentials

[Jackiefas]

Can anyone help me please my main email address works but other 2 have been disabled. I can still use then through windows live mailbut not through Virginmedia site which I need to do when on away from home. Would really appreciate hel. Thanks 

[Graham_A]

What error message do you you get, if any, when you log into the secondary email address concerned directly in VM webmail at https://mail2.virginmedia.com/

You need to sign out of the primary account before trying this.

[Alex_RM]

Hi Jackiefas,

Thanks for posting and welcome to our community 🙂

Sorry to hear you're having some issues with your email. 

If you can please answer the questions from Graham_A so we can get a better idea of what the problem is 🙂

Alex_Rm

[Jackiefas]

Hi, thanks for your reply, I appear to have sorted it now, not sure what or how I did it but all is working as it should be now. Many thanks

[Kath_F]

Hi Jackiefas,

Thanks for coming back to us and updating us on things. 

We're glad to hear that things are resolved for you now. If you have any further issues going forward then you know where we are.

Take care,