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swifty-one
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VM Email spam criteria?

I would like to know how/what criteria is used for emails getting flagged as Spam by VM? It seems not to fit any criteria sense at all.

Important emails I've been getting through to my Inbox OK for months, now end up in the Spam folder, I can highlight these emails and mark as not Spam, only to have it happen all over again? I've missed many time-sensitive emails going to waste in my Spam folder.

Real Spam gets into my Inbox that I mark as Spam, gets put back into my Inbox a day later...I have now taken the steps for VM to flag what it may think as spam(how does that work?) but gets put into my inbox?  So what's the point of having a Spam folder that doesn't work? Do I really have to waste my time checking for Spam in my Inbox,  and go through my Spam Folder checking for OK emails? Does it just seem that VM Emails randomly pick emails as Spam that makes no criteria sense at all?... So, what gives with this Spam folder? Will it ever get a makeover, or at least get it to work?   

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Forum Team
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Message 2 of 9
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Re: VM Email spam criteria?

Thanks for getting in touch @swifty-one.

 

We don't have access to that level of detail about email and spam filters on this team, so wont be able to provide you the spam filter criteria that we use. 

 

Please see some tips on the below link that may help you to avoid missing emails, the tips should help stop missing important mails and them going in to your spam folder.

 

 

https://community.virginmedia.com/t5/Forum-Archive/Too-much-email-going-to-spam-srs-kundenserver-de/...

 

Thanks

Steven_L

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MissPasko
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Message 3 of 9
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Re: VM Email spam criteria?

That is the official VM response!  How is a four year old thread going to help?  I believe VM spam filter has evolved a bit since then!

Personally, I have the spam setting in web mail set to Move message to Spam folder.  I check webmail every one or two days to see if it has mistakenly found a false positive.  That is usually because other recipients have marked it as spam instead of unsubscribing.  So I mark it as 'not spam' and gradually the filter relearns what is good or bad.

Lately, I tried reporting false positives to Cloudmark (VM use them for spam filtering), but Cloudmark told me that recipients should just use the thumbs up and spam buttons to train the filter.  They added that the sender should audit their mailing list - so I wrote recently to the BBC, a bank and Lidl to advise them that their stuff is wobbling between spam and not spam.

You CAN have your spam setting to be completely off, then let your email client filter it, or forward to someplace like Gmail which has a better filter.  You can set up your own filters in webmail but that can get unwealdy.

You can also get a non-ISP email address, gradually change all your contacts to use that address, and then only keep the VM email for VM contact.  Then you are free to choose your ISP based on price and speed etc, but not on Spam filtering!

I'm sure other community members will have good alternative options, as well.


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Message 4 of 9
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Re: VM Email spam criteria?

To be frank - even if the Forum Staff on here did know the full workings of the spam filters, it's not something that would be disclosed on here.

Indeed much of what I initially worked out about who provides the spam filtering (Cloudmark) was gleaned from going through the headers and searching the internet.  Cloudmark and other anti spam providers jealously guard their secrets, and with good reason.  If their methods were understood - spammers would be able to devise ways of getting round them.  However it's certainly not perfect.  Today I found emails from GOG, ASUS and The Guardian in my spam folder, even though the majority of them do end up in my Inbox, but there's definitely room for improvement.

Other reasons fro mail ending up in spam or even rejected is down to DMARC testing - In virtually all cases I've been able to investigate, that mail was filtered correctly.

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swifty-one
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Message 5 of 9
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Re: VM Email spam criteria?

Thanks for all the help 🙂 I did kinda wonder if the spam criteria could be disclosed on here, I have it sent up so that I don't miss any emails and if its spam I just delete it. I do know that some OK emails(whatever email client is used) will fall into the Spam folder at some point, but as I already said there just seems to be in my case, no criteria or filters in place for the spam folder, it seems to be random 😞 

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Message 6 of 9
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Re: VM Email spam criteria?

You are no doubt well aware of the idiom which claims - “one man’s meat is another man’s poison” - attributed to the Roman poet Lucretius – so it’s nothing new.

So, if 51.89% of VM customers who receive unsolicited emails promising them a huge monetary windfall mark emails from this source as “not Spam” whilst the other 48.11% mark them as “Spam”, then the net result will probably be “not Spam” in the VM filtering process - until such time as the statistics or market intelligence about the source changes over a period of time.

There are more than 100 separately-maintained global lists of known or suspected Spam sources available to email carriers and the specialist companies who provide mail filtering services to them. Given such diversity it is little wonder that no two email services behave identically or predictably over any period of time.

Full marks if, before reading this line, you spotted that 51.89% to 48.11% was the UK’s Brexit “Leave or Stay” result.

 

 

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Message 7 of 9
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Re: VM Email spam criteria?

I did wonder why you chose those figures.

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Message 8 of 9
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Re: VM Email spam criteria?

Virgin Media's spam filters do not provide sufficient granularity to allow users to efficiently identify spam / ham (resulting in needless repetition and frustration) — and that now seems to be confirmed by their help advice:


Marking an email as SPAM or NOT SPAM in Virgin Media Mail will move that email to the relevant folder, but doesn't maintain that choice for future messages for that sender.

To permanently block an email from a particular sender that you identify as SPAM but the SPAM filter does not, you can set up a filter to delete any future messages. For more information on setting up a filter check Using Filters in Virgin Media Mail.

If emails from a particular sender are being identified incorrectly as SPAM, save the sender as a contact. This will ensure that you receive all messages from that sender and their messages won't be identified as SPAM. For more information on how to add a contact, check Using the Address Book in Virgin Media Mail.


[source: https://www.virginmedia.com/help/virgin-media-mail-email-spam-settings]

That latter Address Book advice does not work AFAICS.

If email is important to you find an email service that is:

  • independent of any ISP
  • provides a level of security that is equivalent or better than that of service it maybe used to secure
  • provides an acceptable level of spam filtering, if possible with user specific spam filtering; no, Virgin Media's webmail filter rules do not count!
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swifty-one
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Message 9 of 9
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Re: VM Email spam criteria?

Thanks for the links in your post they are helpful, I have found a way now that works well for me, once I had gotten used to it..Get VM to flag Spam and put into Inbox, so that I can choose if these are Spam or not, in effect, it just turns off the Spam folder 😉