Username/ password not recognised

[davz]

I'm also having this problem.

I have checked with Spamhaus and there are no reported issues.

I can send an email from my laptop.  I cannot send from my Iphone or android phone.  My wife cannot send from her Mac Laptop.

Can someone from Virgin please assist?

Many thanks

[Gareth_L]

Hi davz

Thanks for your post 

Can I just ask if you have ran a malware scan on the devices you are not able to send emails from

Also is this happening on webmail or an email client 

Gareth_L

[davz]

Thanks for your reply.

I am able to send emails from virgin media webmail but not from any other device using an email client.

Yes I have ran a malware check and also checked with Spamhaus and no issues.  The problem yet again is with virgin, I do hope my account has not been hacked again.

Please ask someone to check the server settings.

Many thanks.

[Steven_L]

Thanks for coming back to us @davz. I would be happy to take a further look into this for you but would need to confirm a few details over via private message, please look out for my message and we can get started.

Regards,

Steven_L
 

[davz]

Its now working again, someone must have corrected the technical error.

[Beth_G]

Pleased to hear that davz, thanks for letting us know.

Sometimes these things can happen and can seem to get resolved on their own

If you do have any further issues from here please do let us know and we will be more than happy to help.

Kind regards