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meremortal2k3
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Username and password not recognised

I've tried to access my emails but I get told that my username and password aren't recognised. I tried resetting but my security question is coming up as 'q'. ???

I've tried accessing my account but get the same message. I'm worried that someone has hacked my account. I've tried both chrome on my mobile, computer and microsoft edge on my computer. I am a current account holder and had access to my accounts only a couple of hours ago.

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Zak_M
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Re: Username and password not recognised

Good Morning @meremortal2k3 

 

Thank you for taking the time to post and a very warm welcome to the forum. 

 

I am sorry to hear that you have had some issues there. Are you having issues logging in to my virgin media or your virgin mobile account? 

 

Kind Regards 

Zak_M 

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meremortal2k3
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Re: Username and password not recognised

Hi. I was unable to access my email and account. I ended up upgrading calling in to speak to someone about the problem (after using the text service for 24hrs with no resolve). Took all of 5 minutes to fix with my username and password being reset. 

 

Thank you for your response though 

 

Kelly 

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Zak_M
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Re: Username and password not recognised

Hello Kelly. 

 

Glad to hear that you have managed to get this resolved. 

 

If we are able to assist you further then please do let us know. 

 

Kind regards 

Zak_M 

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