on 07-02-2023 12:44
Hi all
Please help
I have been using the outlook app on an Apple iPhone 13 for many years. I use it for my email which is an old virgin media email used in the Uk. On the phone and on the ho laptop I use I have the same outlook app a blue app in the shape of an envelope. I configured the setting a to virgin media pop and have Ben able to receive, send and forward emails for years. Recently they both stopped working. I can receive emails and send blank test ones but unable to forward any emails. If I forward one it says error your username or password is incorrect or the sending sever is incorrect. I have complained to virgin media who keep saying if I am able to login to a web browser on the virgin email website and see emails, send and forward then it isn’t their issue. This I can do. So I deleted the password for my virgin media account and reset up a new one and better encryption. I deleted the account settings in the outlook app on the phone and laptop using windows 10. I reset the apps back up and clicked on the email account settings and added my email address and then clicked pop settings but that’s it. It now keeps asking me as soon as the virgin settings are populated to check my username and password and won’t set the account up to use?
Help please quite technically trained
on 12-02-2023 21:49
Thankyou ravenstar I will try looking at the hyperlink you have produced tomorrow and see if I can fix this as it is so frustrating
on 12-02-2023 23:14
In post 16 you wrote
"Hi thankyou for your advice i have had a reply from spamhaus. I have 2 firesticks but use a paid vpn via Torguard. Wondering if i could get any help to fix please?"
The 2 firesticks should be treated as definite suspects here, especially if they have had any 'free' software side loaded onto them. Try factory resets on both of them.
If you run the tests outlined by ravenstar68 you should be able to find the culprit.
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Please read the FAQs
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on 14-02-2023 10:37
Hi Ravenstar
I have downloaded Telnet and Wireshark as per instructions. I have asmall problem. Once i have run th einitial port 25 scan and it finds no packets, it asks you to type in windows search bar Enter telnet smtp.blueyonder.co.uk 25 into the windows search bar and press enter. Once i have done this it doesnt bring up the Wireshark capture as per next picture in the instructions? Can you help?
Have i missed clicked something or do i need to unistall and redo the whole sequence?
Thanks Owen