Unable to send or receive messages on Thunderbird email

[Sourjellybaby]

Hi

For about 3 weeks now I have been unable to access new messages on my ntl account.  Every time I log in I get a message reading 'Sending of password for user xxx.xxxx@ntlworld.com did not succeed. Mail server pop3.virginmedia.com responded: Authentication failed.

Press OK and a message comes up saying Login to server pop3.virginmedia.com with username xxx.xxxx@ntlworld.com failed.

I have checked and all my server settings are as they should be.

Can anyone help?

[Graham_A · Accepted solution]

Check that the username in settings is not prefixed with 'recent'.

If it is remove the prefix so that the user name is just the full email address including the @domain part.

If not then try changing the password:

Sign in to My Virgin Media, go to My Profile and/or Manage Accounts depending on whether the account concerned is your primary account or an additional one. Select the account concerned and then click on Change to the right of password if a primary account or View/Change then change to the right of password for secondary accounts.

[Megan_L]

Hi Sourjellybaby, 

Thanks for using the forums to get this issue with your Email looked into, I am sorry if this has been causing some frustration. 

I can see you've already been given some advice by @Graham_A about this, could you let us know if this helped at all? 

I have a couple of links here which may help in this instance as well - 

• Email Support Website
• Issues Sending Emails

I hope these help, however if not, please come back to us and my team and the VIP's will be glad to help. 

Thanks so much,

Megan_L

[Sourjellybaby]

Hi Graham

I changed my password at Virgin Media and issue has now resolved.  Thank you so much for your help.

Joe

[Sourjellybaby]

Hi Megan

As you can see below, Graham's advice on changing my password has now resolved the issue.

Thanks

Joe

[Laurie_C]

Hi Sourjellybaby,

I am pleased that @Graham_A's advice has got this issue sorted for you - if you need any more help, or have any further issues, please don't hesitate to get back in touch.

Kind regards,

Laurie