Unable to send or receive emails on my iphone

[bigbob1]

Hi there

Since December 16 I’ve been unable to send or receive blue yonder emails on my iPhone but I can on my laptop. I get the message ‘Cannot get Mail. No password provided for blue yonder.co.uk’ when I log in on my iPhone.

I have changed the password but it hasn’t made any difference.

As it’s Christmas Eve I’m not expecting a quick response but any suggestions to rectify this problem  would be gratefully received after the holiday.

Compliments of the season.

[David_Bn]

Thanks for your post on our Community Forums @bigbob1, and I hope you had a lovely Christmas.

In relation to the E-Mail issue, can you please confirm if you're using a browser or an application to support your E-Mail needs on the iPhone?

Are you an active Virgin Media subscriber?

Kindest regards,

David_Bn

[bigbob1]

Hi David

Many thanks for your quick response. In answer to your questions.

I am a long standing subscriber to Virginmedia taking the broadband,telephone and TV service as well as having a virginmedia mobile.

However the iPhone on which I cannot receive blue yonder emails is supplied to me by a company that employ me from time to time. The emails come from an installed app.

Kind regards 

Bob

[Anankha]

Is this via the in-built Mail app or a third party app? If in-built please download a third party app.
I suspect there’s a problem with the mail app as it’s also having problems with Yahoo email.

[bigbob1]

Thanks for that suggestion Anankha I’ve tried to install a few third party mail apps but always fail with the password.

I’m probably being a bit thick here but what password do you think they require. Apple,Virginmedia or something else?

Kind regards

Bob

[Anankha]

For all Virginmedia accounts (NTL/Blueyonder/Virginmedia) email account it will require that account’s password.
If you log into webmail does the password work?
Just to check are you a current Virginmedia customer?

Best wishes,
Virginia.