Unable to send or receive blueyonder emails via outlook or iphone.

[Rowsey1]

I generated a new app password for both devices but new password doesn't accept. I am receiving emails in VM mail online.  Can someone help please?

[jay11]

I was told 2 weeks ago, that the Virgin Media (VM) blueyonder email account can't be linked to 3rd party email providers anymore.

After 25 years of not using the VM website to view, send emails etc, I have to now. Still getting used to it, but its not great

[Ilyas_Y]

Hi @Rowsey1 Thanks for reaching out to us and a warm welcome to the Virgin Media Community forums. 👋🏼

I'm sorry to hear about the issues you are having with the issues on the emails.
Is this issue happening on all devices or just on Outlook on the iPhone?

Does it work on an iPad or tablet?

Let us know.

Kind regards,
Ilyas.

[Paul_DN]

Hi jay11,

Thank you for reaching out to us in our community and welcome back, apologies again for any inconvenience caused by the change to your Blueyonder email and how you access it, we appreciate when you get used to doing something a certain way for a long time and it changes it can take some time to get used to it.

If you need any help with anything else then please reach back out.

Regards

Paul.