Unable to send emails

[Netty3]

Yesterday I was unable to receive or send emails via my email app on my iPhone or iPad. Called VM who reset password. Receiving emails now, still unable to sen, message says cannot send mail the username or password is incorrect, assistance required please 

[videodoctor · Accepted solution]

Try my fix 3 posting down? 

https://community.virginmedia.com/t5/Email/Blueyonder-email-not-sending/td-p/5036479

[用心棒]

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@Netty3 wrote:

Yesterday I was unable to receive or send emails via my email app on my iPhone or iPad. Called VM who reset password. Receiving emails now, still unable to sen, message says cannot send mail the username or password is incorrect, assistance required please 

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Did you update the SMTP server password? if not try the following:

• select Settings > Mail > Accounts > account name > Account name
• under Incoming Mail Server section, enter Password
• under Outgoing Mail Server section, select SMTP server
• select Primary Server
• under Outgoing Mail Server section, enter Password
• select Done, then < Account, and Done

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[Hayley_S]

Hello @Netty3,

Welcome, thanks for posting.

I am sorry for the issues with your Email.

I can see you have had help from our very helpful members, has this helped resolve your issue?

If not please let us know, so we can see how to help.

Many thanks,

[Netty3]

All resolved now it was the second password on the email which required changing

[Adri_G]

Hi Netty3,

Thanks so much for getting back to us here to confirm this issue has now been resolved for you.
I hope you keep enjoying your services with no issues moving forward.

Have a great day 🙂