on 26-01-2022 20:18
I've been unable to send or reply to emails for a couple of days. I've checked my outgoing details and there is no server connection. Incoming is fine.
I tried a chat on virgin media last night, was in a queue for a couple of hours then chose to transfer to whatsapp. No response until this morning, was told changing my password would sort it. I questioned how that would fix a server issue but was assured it would. Changed it and of course it didn't solve the problem. I went back onto the thread, reply received around 7.30 when I was in a zoom meeting and couldn't reply so back in the queue.
Fed up been trying to sort this with them for a day and I still can't send emails
on 31-01-2022 19:51
Thanks, I'll wait to hear.
on 01-02-2022 10:29
Hi Lindajane59,
Thank you for your post and welcome to the community.
I'm very sorry to hear about the issue you've been having with your email address.
I would like to look into this to see if I can assist further.
What I will do is private message you so we can get some details.
^Martin
on 06-02-2022 10:53
Thank you for chatting with me over Private Message.
I'm glad this is all resolved for you now.
^Martin