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Unable to send emails

Lindajane59
On our wavelength

I've been unable to send or reply to emails for a couple of days.  I've checked my outgoing details and there is no server connection.  Incoming is fine.

I tried a chat on virgin media last night, was in a queue for a couple of hours then chose to transfer to whatsapp. No response until this morning, was told changing my password would sort it.  I questioned how that would fix a server issue but was assured it would.  Changed it and of course it didn't solve the problem.  I went back onto the thread, reply received around 7.30 when I was in a zoom meeting and couldn't reply so back in the queue.

Fed up been trying to sort this with them for a day and I still can't send emails

12 REPLIES 12

Thanks, I'll wait to hear.

Hi Lindajane59,

Thank you for your post and welcome to the community. 

I'm very sorry to hear about the issue you've been having with your email address. 

I would like to look into this to see if I can assist further. 

What I will do is private message you so we can get some details. 

^Martin

Thank you for chatting with me over Private Message. 

I'm glad this is all resolved for you now. 

^Martin