10-08-2021 20:16 - edited 10-08-2021 20:17
Hi i am unable to send emails, can you fix this problem for me please.
on 10-08-2021 20:17
What's happening when you try sending?
Tim
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on 18-08-2021 01:19
Nothing, i get a message saying that i am on virgins abuse desk, whatever that is. My partner got hold of virgin last week and they wanted £60 to fix the problem so i've started using virgins email system which has not been changed since it was first built back in 2008? and i decided back then that it was a pile of crap, nothing has changed, it is still the same pile of crap but i can send emails from it.
I am on win 7 and using live messenger to send emails, maybe that is the problem as win 7 is out of date now too.
on 19-08-2021 08:20
Hi @jezzyby47,
Thank you for your post. We're here to help.
I'm very sorry to hear you're having some issues with your email service. To clarify, you're using an email provided by us which is working fine via our webmail platform, but you're having issues when using it via a mail client - is that correct?
Thanks,
on 19-08-2021 15:29
Yes zach, that is correct. What is the problem? What is virgins abuse desk and why am i on it? Could you take these messages away so i can send emails again please.
on 20-08-2021 15:40
on 30-08-2021 10:42
on 30-08-2021 11:38
You don't pay for email - it's provided gratis to all current customers.
You pay for brooadband, TV and phone line only.
Can you revisit this please? Although the customer hasn't posted the full error message - the reference to the Virgin Media abuse desk would suggest to me that their IP address is on Virgin Media's new internal blackist so this looks as if it needs elevating to the securty team.
Tim
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on 30-08-2021 11:56
Hi @Kenny66
We're sorry to hear that you're still unable to receive emails.
I can see that my colleague has been assisting you over private message and if you could please reply to the last message we will then be able to assist you further.
Regards,
Dean C
Community Moderator
on 30-08-2021 12:23
Please don't forget the OP
Thanks
Tim
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