on 23-12-2020 20:01
Can receive emails on my iphone 6 but when trying to send reply's etc I get error message:
"The username or password for SMTP @SMTP.ntlworld.com is incorrect"
Answered! Go to Answer
on 11-01-2021 09:31
Sorry for the delay in replying Nitenurse,
Has this been resolved since your post?
If not then please pop me a personal message and we'll see what we can do.
on 25-12-2020 16:20
on 06-01-2021 18:16
I have put these settings in but still not able to send emails because 'wrong password' message despite trying every password I've ever used.
I need to speak to someone at Virgin who can sort this out...it's doing my head in!
on 11-01-2021 09:31
Sorry for the delay in replying Nitenurse,
Has this been resolved since your post?
If not then please pop me a personal message and we'll see what we can do.
on 13-01-2021 19:38
Hooray, After intervention by Forum member Emma_C I can now send & receive emails on my iphone. Really pleased with all the help I received via this forum.
on 16-01-2021 21:26
Hi I wonder if you could help me. My emails were sending no bother but intermittently will not send saying settings are incorrect. I have a virginmedia email and a ntlworld one and both have the same issue. The issue is on my iPad too. I’ve rechecked settings are all correct but can receive but not send
on 20-01-2021 08:11
Hello Angelbabes57
Sorry to hear this has happened
Can I please ask first if you are still an active customer with us
Also can you get onto webmail vis this link
Gareth_L
on 21-01-2021 18:29
Hi yes I am an active customer of virgin. I have no problem getting on to webmail. The problem is on my iPad and iPhone. It’s happened previously but then corrected itself after a few days but I’ve bee able to send any emails for a few weeks now. I am able to receive emails but not send them
sheila
on 25-01-2021 12:35
Hi Angelbabes57
Have you got this sorted since posting?
If not, click here and that should help 🙂
Kind regards,
Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill
on 25-01-2021 12:56
Unfortunately my problems not been solved. The link you gave took me to instructions regarding spam emails. That’s not my issue. I have both a virginmedia and a ntlworld email address. I use iphone and iPad and can receive mail but cannot send any.