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Uzatome
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Unable to send an email

Unable to send email I get a message saying surname or password is incorrect. I haven't changed anything

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Natalie_L
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Re: Unable to send an email

Hi Uzatome, 

 

Welcome to the Community and thank you for posting. 

 

I am sorry to hear you are experiencing issues when sending emails. 

 

Can you please confirm if this is happening from a mobile device on a browser?

If this is happening on a mobile device, can you please advise which handset you have. 

 

Thanks 

 

 

Nat
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Uzatome
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Re: Unable to send an email

Yes this is happening both from my IPad and IPhone 8+

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Gareth_L
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Re: Unable to send an email

Thanks for the reply Uzatome

Can I also ask if you are still an active customer

If so, try changing your password here 

Then re enter your details again on the 2 devices 

Gareth_L

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Uzatome
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Re: Unable to send an email

Hi, I changed password for my email and on both iPhone and iPad but I am still unable to send messages via both pieces. I can send by logging in to my virgin account on my Mac. 

Dave 

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Gareth_L
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Re: Unable to send an email

Thanks for trying Uzatome

Just to make sure you did update and change the settings as advised here 

virg.in/mailset

Gareth_L

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