Unable to send email I get a message saying surname or password is incorrect. I haven't changed anything
Welcome to the Community and thank you for posting.
I am sorry to hear you are experiencing issues when sending emails.
Can you please confirm if this is happening from a mobile device on a browser?
If this is happening on a mobile device, can you please advise which handset you have.
Yes this is happening both from my IPad and IPhone 8+
Thanks for the reply Uzatome
Can I also ask if you are still an active customer
If so, try changing your password here
Then re enter your details again on the 2 devices
Hi, I changed password for my email and on both iPhone and iPad but I am still unable to send messages via both pieces. I can send by logging in to my virgin account on my Mac.
Thanks for trying Uzatome
Just to make sure you did update and change the settings as advised here