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Unable to log on to the incoming IMAP server

RuthAW
Tuning in

on ‎12-02-2022 19:33

Using Outlook 2016 suddenly one accounts of my ntlworld accounts gets "Unable to log on to the incoming imap server".  Other ntlworld account using the same settings has no problems.

Have checked imap and smtp settings on both accounts and they are identical.

Password has not changed.

Repair account does not work.

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3 REPLIES 3

Graham_A
Very Insightful Person
Very Insightful Person

on ‎12-02-2022 19:37

The first thing that I would try is resetting the password for the email address concerned.

Sign in to My Virgin Media, go to My Profile and/or Manage Accounts depending on whether the account concerned is your primary account or an additional one. Select the account concerned and then click on Change to the right of password if a primary account or View/Change then change to the right of password for secondary accounts.

________________________________
Graham

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Please read the FAQs
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RuthAW
Tuning in
In response to Graham_A

on ‎13-02-2022 10:38

Graham

Thanks for your help.  Last night I did not get a chance to change the password.  This morning I have no problems.

Go figure

Thanks for your help

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Tom_W1
Forum Team
Forum Team
In response to RuthAW

on ‎14-02-2022 10:44

Hi @RuthAW, thanks for your post and it's great to hear things have already been sorted for you!

Many thanks to @Graham_A for his speedy response and help.

Please let us know if you need any further help and we'll do our best to respond.

Many thanks

Tom_W
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