I've not been able to access my webmail with the ntlworld address for over a month now. I've contacted 150 at least 4 times & on one occasion the phone call went on for well over an hour, being passed on to 5 different people who could hardly speak or understand English asking me the same security questions then asking me what the problem was. It's driving me mad. I can't access my Amazon & other accounts or make payments on certain websites. The information for my travel arrangements are all gone as well as my holiday bookings.
Every time I've phoned 150 the information I've been given is shockingly poor. Once I had a phone call back to tell me it had been fixed & when I told her it wasn't she didn't believe me & hung up on me. All the information I've been given has been wrong & now I feel I'm being lied to.
Why can't someone from Virgin Media give me, a loyal customer for 20 years some accurate information, WHAT HAVE YOU DONE TO MY E-MAIL ACCOUNT & WHEN WILL YOU FIX IT.
Hi im getting this error when i try to go on my email.
Your mailbox is not available at the moment.
Please retry again in one hour and make sure you are using the correct password to access your email from all of your devices.
If the problem continues, please call our team for help on 150 from a Virgin Media phone or mobile, or 0345 454 1111from any other phone and select option 2.For details about how much it costs to call our team from a Virgin Media home phone, visitvirginmedia.com/callcosts. Call costs from other networks and mobiles vary.
I had this message, I reset passwords gained access, then again now I cant log in, so frustrating. Changed password again but still cant gain access to email, I can get into my virgin account to check status and bills.
.... A simple web search would indicate that Virgin caused this problem with some sort of software update some while back & that it concerns legacy e-mail addresses, ntlworld & blueyonder for instance.
I don't know what caused this, but it doesn't only concern legacy email addresses or long-standing customers. It seems that customers of every hue and stripe are affected, possibly on a devilishly random basis.
They're aware of the problem but they really haven't got a clue what the problem is & all they do is lie to you. I've been told it will be fixed in 2 or 3 days at least 4 times over the last month.
I've even made complaints about the way the situation has been dealt with, I was told someone would phone me about my complaint in two days. Two days went by & no phone call so I phoned them again which took another 50 minutes only to be told my complaint had been closed, I asked why & they said they phoned me 3 times & I didn't answer so they closed it. This is a lie as there is always someone in my house & a quick check on my phone tells me no one has called the phone during the time they said they called.
Now I don't believe a word they say when you call customer support on 150.